Business Support Officer, Business Support Team

To provide administrative support to the Regional Traffic Operations (RTO) Management Team to ensure the team meets its divisional and team targets and objectives through effective and efficient working practices and procedures. Providing effective analysis of intelligence and performance information, presenting the outcome of the analysis in a user friendly format.

- Focal point to ensure adequate process and procedures are in place to support the RTO team meeting its objectives
- Assist in and contribute to Divisional and management issues
- Assist in the collation of requests for information from Traffic Operations and other divisions/directorates
- Assist in the financial management/forecasting of programme and running costs for the region/team
- Analyse information and intelligence and prepare briefings for the management team
- Compile reports and briefings in conjunction with team members and deal with incoming correspondence and outgoing correspondence in accordance with Citizen Charter requirements
- Support other team activities as required (including minute taking, visits to RCC and outstations, room bookings, events, requests for information)
- Establish and develop good relationships with all RTO staff, other HA Directorates (including HRS and PFM)
- Assist with the implementation of any regional changes e.g. SHARE.
- Act as the Customer Beacon for the Traffic Officer Service SE attending any meetings when required
- Act as team designated contact for SFM using Oracle based financial system to manage the payment of invoices to meet deadlines.

Main Contacts:
Local Area Teams, Police Stakeholders and other Business Support Teams

Key Considerations:
This post is based at the South East, Regional Control Centre, Godstone, Surrey.

Qualifications and Experience
The successful applicant should have previous experience in an administrative role and be proficient in the use of Microsoft Office in particular Outlook, Word and Excel.  Experience of line management and providing support to other team members is desirable.
A full driving licence highly desirable as frequent travel to outstations required.

PSG Core: People Management
Celebrates and rewards good individual performance and addresses poor performance promptly. Set realistic and stretching work objectives and gives feedback on performance.

PSG Core: Communicating and Marketing
Chooses content, language and communication medium to suit audience. Produces written information which clearly sets out the key issues, options and actions.

PSG Core: Leadership
Takes responsibility for own actions and those of the team.  Builds the team's collective skills and knowledge by sharing information and ideas

PSG Operational: Customer Service
Actively engages with and listens to the customer's views and experience to fully understand their needs, issues and requirements. Constructively challenges rules and processes that get in the way of delivery of customer service.

PSG Operational: Information Communications Technology
Uses Information Communication Technology (ICT) flexibly in own work to save time and improve quality. Share ICT knowledge with colleagues and encourage the team to do likewise.

PSG Operational: Partnership Working and Stakeholder Management
Builds relationships with people outside the team to get the work done. Considers the priorities and agendas of others outside the team when planning work

Please contact Suzanne Gould on 01883 745355 or email suzanne.gould@highways.gsi.gov.uk

In the first instance, applicants are encouraged to download information packs from our web page: www.highways.gov.uk/jobs. This is part of our drive towards greater efficiency and better use of public funds, allowing us to reduce postage and printing costs.  If you are unable to download these documents, please phone us on 0113 283 5808 or email samantha.ind@highways.gsi.gov.uk quoting the above reference.
Completed forms should reach us by 8/1/10. 

Applications will not be considered after the closing date. Please return applications to samantha.ind@highways.gsi.gov.uk or by post to Lateral 2 North, 8 City Walk, Leeds LS11 9AT.
When completing your application form please refer to the Guidance Notes.  These provide important information and advice on how to complete the form.  You will also need to complete the Diversity Monitoring Form.

Would applicants with a disability please make this clear on the application form so that we may comply with the guaranteed interview scheme (GIS).

In order to be successful at the short-listing stage, applicants must achieve at least the minimum required standard in all competencies/achievements in the application submission. For scoring purposes, the Highways Agency uses a 5-point scale.  A score of 3 is used to show that the applicant has provided acceptable evidence (more positive indicators than negative) of the relevant competency. In some exercises an aggregate score of 60% of the total possible marks may be the acceptable minimum standard.
It is expected that interviews will be held in February 2010.  It is in the interests of all candidates to contact the recruitment administrator if you anticipate being on annual leave around these dates.  We cannot guarantee that interview dates can be changed to accommodate candidates' leave arrangements.